Healthcare Workflow Redesign · 2025
Enhancing Healthcare
This project focused on refining an internal healthcare tool used in a verification-critical workflow. I joined a small engineering team during a requirements update phase and led the UX/UI redesign, focusing on improving workflow clarity, system reliability, and decision-making.
For confidentiality, the designs shown are white-labelled and focus on structure rather than real data.
Responsibilities
User Flows & System Mapping · Wireframing · Interaction Design · UI Design · Design Library Creation
Role
UX/UI Lead (Sole Designer)
Team
3 Engineers (1 Project Lead)
Timeline
1-month
Tools
Figma
Context
Healthcare systems operate in high-stakes environments where clarity and accuracy are critical. The existing workflow relied on repetitive manual checks across fragmented touchpoints, increasing cognitive load and slowing down essential tasks.
The goal was to simplify workflows, clarify decision points, and reduce unnecessary complexity to improve efficiency, reliability, and decision-making.
Discovery
Reviewed existing designs and the live prototype to understand current behaviour
Analysed how new requirements impacted the existing design and identified what needed redesign — and why
Aligned with engineers to validate assumptions and clarify system behaviour
Problem diagnosis
As the system evolved, user flows and design rationale were no longer clearly documented, creating a disconnect between the original design intent and the current product state.
With changing requirements, this increased the risk of compounding complexity. I re-established a clear design foundation by reconstructing workflows to ensure task flow, screen usage, and system logic were intentional before progressing.
Setting Objectives
Reconstruct the system’s main workflows.
Map end-to-end user flows to surface decision points and missing logic.
Build a scalable design library (components, styles, variants).
Improve clarity, consistency, and usability across the interface.
Establish a strong foundation for future iteration.
Workflow Reconstruction
Reverse-engineered key workflows from the existing prototype
Created early wireframes to validate flow logic with engineering
Shifted focus from individual screens to structured user flows as complexity increased
Mapped primary paths, alternate routes, and system dependencies
Design Setup
Defined a restrained, white-labelled colour system and clean typography to reduce cognitive load
Built a scalable design library with structured components and variants
Applied interaction states only where necessary to keep the interface minimal and functional
Prioritised consistency to support faster, more confident decision-making in a high-stakes environment
Outcome & Impact
Reduced cognitive load across critical workflows
Clarified decision-making through structured flows and system logic
Established a scalable foundation for future development
Simplify before solving.
Exploring too many scenarios early introduced unnecessary complexity. Focusing on core flows first led to clearer decisions within sprint constraints.
Be careful with assumptions.
Some early decisions were shaped by assumptions I hadn’t fully surfaced. This highlighted how internal systems often carry invisible rules — and why validating logic early helps prevent rework later.
Prioritisation shapes outcomes.
Establishing structure and user flows upfront proved critical in managing complexity and supporting everything that followed.